A good friend of mine, lost last Sunday contact to his island, because he choose by accident the wrong option when he opened his device and the question was does he wanna go in his plunders or in his sons? Same account different islands, it's possible. He send a in game ticket to the support on sunday and explained the situation... and a again and again... NO ANSWER at all!!! Today is thursday and he is in a VERY active guild an can't play. WHY it takes so long to get even an answer or help and back in the game?